Returns & Exchanges
Due to the perishable nature of our craft chocolate, we are unable to accept physical returns, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. If there is an issue with your artisanal chocolate, please contact us within 7 days of delivery for a replacement or store credit.
Inspect Your Shipment
Upon arrival, please immediately inspect your chocolate for any signs of heat damage or shipping errors.
Document the Issue
Take clear photos of the damaged product and the shipping packaging to help us process your claim with our carriers.
Contact Support
Email our customer care team with your order number and the photos of the affected items within 7 days.
Receive Resolution
Our team will review your request and issue a replacement shipment or a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing